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OTAKU SOCIAL NETWORK FAQ
HOW DO I SIGN UP?
Signing up is easy. Just click the "Join Now" button or the "click here" link located on the front page. Then enter your full name, the username you wish to be seen as on the website, your email address and choose a password. Check the I agree with Terms and Conditions box and enter the code you see and hit next. That's it!!! You can enter the personal info if you choose to do so now, or you can choose to enter it later.
IS IT REALLY FREE?
Yes, signing up is completely free.
ARE THERE ANY PAY FOR UPGRADED MEMBERSHIP PACKAGES?
No, we want all our users to have free access to all our modules and enjoy everything we have to offer.
I FORGOT MY PASSWORD, WHAT SHOULD I DO?
The quickest way to retrieve your password is to click the "Forgot your password?" link located at the bottom of the members login box on the right side of the front page then enter your email address. If you are unable to do this for any reason, you can email us at [email protected] Emailing us directly may take 24 to 48 hours to reset your password however.
I NEVER RECEIVED MY PASSWORD RESET EMAIL.
Please check your email application's spam or junk folder or filter. Note, that some emails may be blocked by your ISP (internet service provider). If you're still having trouble after this step, email us at [email protected] You should receive a response from us within 24 to 48 hours.
THE IM WINDOW, VCHAT WINDOW, FORUM WINDOW, OR CHAT ROOM WINDOWS AREN'T POPPING UP, WHAT SHOULD I DO?
This is a common issue with Firefox browsers. Please allow cookies and popups from Otaku Social Network. Don't worry, we hate popups just as much as you and will never place advertising popups on our site. If you're still having trouble, contact us at [email protected]
DOES OTAKU SOCIAL NETWORK DISTRIBUTE MY USER INFO?
We DO NOT distribute your information to marketers or spammers. We personally feel that this is an invasion of your rights and privacy, and WILL NEVER EVER treat our users with such disrespect. PERIOD.
HOW DO I REPORT ABUSE?
Click on the profile of the user you wish to report, immediately to the left of their name you will see an exclamation point icon. Click on this icon. You can now contact us via email. Please specify your username, email address, username of the person you are reporting, approximate time and nature of the abuse. Enter the characters at the bottom of the box and hit send. All reports are confidential and will be reviewed and appropriate measures taken.
WHY ISN'T THIS PICTURE OR VIDEO CLIP UPLOADING?
While there is currently no limit on the number of pictures or video clips you can upload, there are file size limits on various uploads and daily time limits on video chat. The file size limit per photo (only GIF and JPEG formats allowed) is 3mb. The limit on video clips is 60 minutes max and 100mb whichever comes first. There is no limit on music files, but they must be in mp3 format. The video chat limit is 1 hour per day.
WHAT IS THIS "MY POINTS" THING?
Basically you accrue points for various activities (listed on the "My Points" page under My Profiles) on Otaku Social Network. We are currently working to implement a system so that you can use these points for various pay services. Currently the only pay services on this site are featured items, i.e. featured blogs, featured classified ads, featured events and featured clubs.
WHAT IS THE DIFFERENCE BETWEEN FEATURED AND NON FEATURED ITEMS?
A featured item is the same as a non featured item except that for a very nominal fee (check our prices and you'll probably agree they are ridiculously inexpensive) the item you want featured (blog, classified ad, event or club) will appear at the top of that page. There is a limit on the number of featured items that appear on the top page, if the limit is reached, your featured item will automatically cycle in, once another user's item has timed out.
I'M NOT SURE HOW TO DO SOMETHING ON YOUR SITE, HOW CAN I FIND OUT HOW TO DO IT?
We have created a basic user's manual which should explain many of the questions you might have about what features are available on this site and directions on how to use those features. This guide is located in the forums, under General Info.
I HAVE ANOTHER QUESTION NOT LISTED HERE. WHO DO I CONTACT FOR THE ANSWER?
Just email any questions you might have to [email protected]

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